FAQ's

Registering     back to top

How do I register?

Register by clicking on the LOGIN button at the top of each StockShop LLC page.

You will be asked for your user name and password. Click on the link that says: "Not a registered user?"

You will be asked to select a user name and password and provide some additional information, including your e-mail address.

Enter the required information.

Check the box if you would like to receive updates, promotions or special deals from StockShop LLC.

Check the box if you would like your user name and password saved on your computer.

Check the box if you agree to the terms and conditions of StockShop LLC.

Click submit.

Enter your user name and password and begin!

Searching     back to top

Do I need to register and login before I can search?

No, however registering is free and easy and it allows you to have complete access to our growing collection of images. Click here to register. If you are already registered, click here to login.

What's the best way to search for images

Visit our Search Tips Page and Keyword Guide for more information about searching.

What if I can't find the image that I am looking for?

If you have searched the site and are unable to find the image that you are looking for, call 866-663-1153 or e-mail info@stockshop.com

Lightboxes     back to top

How do I use my lightbox?

Save your favorite images from a search by creating a lightbox. The images in your lightbox become your personal collection at StockShop LLC. It is easy to add, delete, read details and magnify images while viewing your lightbox. You can create as many lightboxes as you need.

Saving images in your lightbox saves you time on your return visit. A lightbox allows you to view a pre-selected group of images and show them to a co-worker, editor or art director. Your lightbox saves everyone time. You can return to your lightboxes by clicking on my lightbox at the top of the screen.

Licensing     back to top

What does it mean to "license" an image?

When you license an image you purchase access to StockShop LLC's high-quality imagery for a specific use.

How much will it cost me to license an image?

The licensing fee is calculated using a pricing matrix. Your licensing fee will be based on a combination of the Usage Type (ex. Corporate: Annual Reports), Quantity (ex. 50,000-100,000), and Size (ex. 1/2 page). At the time you order an image, you will be asked to enter information that will determine your licensing fee.

What if the licensing specifications listed in the pricing matrix do not meet my requirements?

If your licensing specifications are not listed please call 866-663-1153 or e-mail info@stockshop.com.

Purchasing     back to top

How do I make a purchase?

Purchase one or several images by following the steps below:

Step 1: View Cart

Collect the images you want to purchase in your shopping cart. When you have a final selection of images in your shopping cart, click on the VIEW CART DETAILS link. A page with your selected images, captions, photographers name and image availability will load.

Step 2: Calculate Licensing Fees

Calculate the licensing fees by selecting the usage type (ex. Corporate: Annual Reports), quantity (ex. 50,000-100,000) and size (ex. 1/2 page) of each image you want to purchase. After completing your selections, click the APPLY button to price the image.

If your licensing specifications are not listed, please call 866-663-1153 or e-mail to info@stockshop.com.

Step 3: Purchase

Once each image has been priced, click on the CHECKOUT button. You will be prompted to type in personal information (name, address, etc.) or verify the information in your personal profile.Then, enter your shipping and billing information, including a payment method and click the CONFIRM ORDER button. An e-mail confirmation will be sent to you regarding your purchase.

Step 4: Getting Your Image(s)

Once your order has been confirmed, your images can be delivered to you in a variety of ways. You will be prompted to choose the method that meets your personal needs.

You can:

* Have the image e-mailed to you as an attachment.
* Download a 60-100-MB image directly.
* Download a reduced image to your specifications.
* Have the image be sent by disk.

Step 5: Billing

Your account will be billed automatically via credit card or by mail in a traditional "bill me" method.

How safe is it to put my credit card on your site?

We use the latest encryption technology to help ensure that your information is kept safe while in transit.

Downloading     back to top

How do I Download a low-res or comp an image?

1. Click and hold on the image.(Right click for PC users)
2. Select the "Save this Image As..." or "Download Image to disk" option from the pull-down
menu that appears.
3. Choose the destination file where you want to save
the image.
4. Click Save and the image will begin to download to the
chosen location.

Are non-watermarked low res images available?

Yes, you will be able to download low-resolution non-watermarked images once you have filled out the information in you personal profile.

How do I download an high-res image that I have purchased?

Once you have purchased an image you will be instructed how to download the image.

Scans     back to top

What is the quality of the scans?

Mostly, the StockShop LLC scans are all scanned with a high quality scanner. This high quality scanner has a dynamic range of 4.0 to provide the subtle darks and stellar midtones that reproduce accurate color.

How large can I print your images?

In general our images can safely be enlarged to 125% of their original image size without affecting the quality. However, how large you can print a digital image will vary greatly on how you are outputting it, what your target resolution is and what kind of hardware you are outputting it with. The composition, sharpness and amount of detail in the image itself will also affect your output size. For more information you should consult directly with your printer or service bureau to find out the specific capabilities of the device you're working with. StockShop LLC will be able to generate images to your specifications in real-time.

Why are StockShop LLC images in RGB format instead of CMYK?

StockShop LLC images are meant to be as versatile as possible for the end user. When an RGB image is converted to CMYK, several parameters must be taken into consideration, including paper stock, four-color film output device, layout software programs used, types of inks used, and special effects intended by you, the designer. We don't want to make these decisions for you. We would rather you have the control in deciding exactly how your images are converted to CMYK.

Privacy Policy     back to top

How do you protect the privacy of the information I submit to you?

We do not share your personal information outside StockShop LLC. We do not sell or share email addresses with companies outside the StockShop LLC. For a complete overview of how we protect your information, read our privacy policy.

Browser Compatibility     back to top

Which browsers are compatible with this site?

Netscape Navigator® version 4 and above, Microsoft® Internet Explorer version 4 and above, and the America Online® browser version 4 and above should be compatible with the site.

Note for America Online users on Macintosh® computers: If you're using AOL version 3, Netscape Navigator version 3, or Microsoft Internet Explorer version 3, you won't be able to reliably access the secure areas of our site. Please upgrade to AOL version 4 or above.

If you're experiencing difficulties accessing certain areas, your computer may not be accepting cookies, or your system may be behind a corporate firewall, which can make accessing secure servers difficult. If you encounter problems, contact our technical support staff.

Does my browser need to accept cookies?

No. The StockShop LLC website does not require the use of cookies however it does make it more efficient for you. If you have cookies enabled and have chosen to save your username and password on your computer, the site will recognize you and you will not need to login.

Do I need to be able to make a secure connection to your site?

You may search for images without a secure connection; however, most of the pages on the site require a secure connection.